Electronic Service Agreement
Cleaning Service Agreement UPDATED August 1st, 2015
1.There is no term to this agreement between the client or Maid 2 Clean AZ LLC. You may cancel your cleaning service at any time. Maid 2 Clean AZ LLC also reserves the right to cancel the service provided at any time.
2.We strive to provide the most professional cleaning service. All the professionals are uniformed, background checked, and have been thoroughly trained in the proper use of all products and equipment.
3. If you provide your own cleaning equipment (vacuums) you agree not to hold Maid 2 Clean AZ LLC. for any personal responsible for damage to any article or component.
4.We guarantee our staff will not smoke, watch TV, have personal phone or text conversations while cleaning your home.
5.We will arrive on the day scheduled, we have "ONE HOUR WINDOW" to our start times. If your appointment is scheduled at 8am the team can arrive as early as 7am and as late as 9am. Maid 2Clean AZ LLC reserves the right to close our office at any time, due to emergencies.
QUALITY OF CLEANING - Each team is supervised by a team leader who is responsible to ensure cleaning is done to your satisfaction. The team leader is to perform periodic checks while the teams are cleaning. Each team member will perform a walkthrough after each cleaning upon request.. We will also periodically follow up to ensure you are satisfied with your cleaning. Quality is our #1 priority! If you are not satisfied with any part of your cleaning, please contact us within 24 Hours, and we will return to fix it without charge or VIP members also receive
an automatic discount off of their next cleaning.
SECURITY/ ENTRY - Most customers give us a key to their home or a code to the garage, but other methods of entry can be agreed upon. All keys are marked for identification with a color code (Only a customer’s first name is used) and locked in a secure cabinet when not issued to the cleaning team leader.
PAYMENT - Since we do not bill our clients, we appreciate full payment on the day of the cleaning services. Payment by cash in a sealed envelope with your name and address or check should be left on the kitchen counter. You may also arrange payment by credit card (Preferred Method). All credit card payments will be charged after your cleaning has been performed on the scheduled date. All credit card information is kept secure in a locked cabinet in our home office. Only management will have access to your credit card information. We use the company SQUARE INC for our credit card transaction methods. All credit cards are required to have an email or phone number attached to it, to provide you with an electronic receipt of your charges. A $40.00 fee will be charged for any returned checks, in addition to any other fees charged by the banks. In the event there remains an overdue balance, the account will be transferred to a collection firm and you agree to pay any and all attorney fees, court costs and interest accrued in efforts to collect the overdue amount. Any and all legal means will be utilized to collect past due balances. All prior balances must be cleared, before the next service.
JOB START/END TIMES - For hourly jobs, we charge from the time we arrive on the premises, which includes unloading of our supplies and equipment from our vehicle, to the time we have finished cleaning, including the loading of supplies back into our vehicle.
CLEANING FEE Increases / Travel Times / Fuel Charge - Designed By Dyani LLC. Reserves the right to reevaluate rates at any time based on the time required to perform our service to meet the client’s standards. We charge a $10.00 fuel charge for any home that is more than 30 miles from our home office located at 2414 N 112th lane, Avondale AZ 85392. We also charge $6 per cleaner for any travel time that goes past 30 minutes from our home office to your home. These rates will be verified and agreed upon prior to setting up a cleaning schedule and rate.
LATE CANCELLATIONS/ LOCKOUT FEES - We understand schedules change. We ask that you contact us no later than 48 hours prior to your scheduled cleaning to cancel or reschedule. Cancellations or rescheduling of your set times that are later than noon the day before are subject to a $40 cancellation/re-scheduling fee. The same fee will be charged if we cannot gain access to your home if you have chosen not to leave the company your key. For Monday cleanings, please call our office by noon of the preceding Friday. Also, if you request a reschedule we may not be able to accommodate your request with the same cleaning team, day, or times you are accustomed to. If you are signed up for weekly, bi-weekly, monthly service and cancel an appointment, your next cleaning will be charged at our next level up frequency rate; if you do not reschedule within the same week. For example, if you are signed up for bi-weekly cleanings, you will be charged at our "once' a month cleaning rate; and so forth with Monthly cleanings. If you wish to cancel service completely, please allow a two week notice. For our reoccurring clients you can view your scheduled day and time on our website under the Contact Us tab/ Calendar.
ACCIDENTS/DAMAGE - Because of the nature of our business our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, our staff are instructed to call our office at once and to leave a note advising you of the incident. If you notice any damage that you believe one of our cleaning specialists did, you must CALL our office within 24 hours, so that we may investigate the damage. In the event an item is damaged or broken we reserve the option of repair or replacement. We also reserve to find the lowest estimate for replacement. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined. Maid 2 Clean AZ LLC is not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention. Examples would be: broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpet, glass shelves, etc. All surfaces (marble, granite, etc.) are assumed to be sealed and ready to clean without causing harm. * The most tragic form of damage is something irreplaceable either monetary or sentimentally valued. Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day, or instruct us not to clean such items.
CLUTTER/ HOUSE PREP - We would appreciate items were picked up off the floor and dressers and counters were organized before we arrive. This allows the cleaning staff to clean more thoroughly. Also, please secure cash, jewelry and other small valuables. If for some reason you do not want a particular room cleaned, please just leave a note or close the door of that particular room.
PETS - Pets are not a problem. However, we do need to know if you have them and we would like to have the pet's name. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will be happy to clean around them.
ITEMS THAT WE WILL NOT CLEAN/CANNOT DO - We have instructed our staff to leave certain items untouched, such as items or areas containing any body fluids or excretions and litter boxes. Due to insurance purposes our staff cannot climb higher than a step stool, work on the outside of your home, move furniture that contains electronics, lift any objects over 20 pounds, prepare meals, provide any pet or children-related services, or empty diaper pails.
HIRING of Maid 2 Clean AZ STAFF - All of our staff has signed a Non-Compete agreement with Maid 2 Clean AZ LLC. They are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their contract with Maid 2 Clean AZ LLC Inc. or for 6 months following termination of contract, without written approval from Maid 2 Clean AZ LLC. and a possible placement fee of $2,500.00. You agree not to hire past or present staff of Maid 2 Clean AZ LLC. for a period of not less than 6 months from the date the staff member last worked for Designed By Dyani LLC . A great deal of time and resources are put into hiring our staff. In the event you feel you must hire a staff member of Maid 2 Clean AZ LLC. in spite of this agreement, then a $2,500.00 placement fee is due immediately upon employment of the past/present staff member, regardless of whether the employment is regular or on a contract basis.
GRATUITY - Although a gratuity is not expected or required, the team members certainly welcome it! A great way to show the team your appreciation is with a gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team (preferred method) or add the gratuity to your payment by specifying the amount on the check. Gratuities can also be added to credit card payments minus the credit card transaction fee.
HOLIDAYS- We do not provide service on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving or Veterans Day. We are closed from Dec 24th-Jan 1st. We are open on the Saturday prior to the Christmas Holiday to accommodate any scheduled cleanings for the week that we are closed. We will contact you approximately one month ahead of time to arrange an alternate day for that week if your cleaning day falls on a holiday. During those weeks our schedule is very full; you may wish to contact our office 6-8 weeks ahead of time to reschedule your cleaning.
CUSTOMER REFERRAL PROGRAM
We will deduct $25.00 from your cleaning bill for each new person you refer. (One person per month)
VIP Service Agreement
Cleaning Service Agreement UPDATED August 1st, 2015
This agreement is the same as our Regular Service Agreement stated as above. Except as follows;
1. $150 Annual Membership Fee is Due on your 1st regular cleaning, this fee is Non-refundable after your first three cleanings. At that time if you are completely dissatisfied then a $50 credit will be applied to your account.
2. VIP Members enjoy Two-Detailed cleanings each cleaning, instead of one. ($360 Value-Based on once a month cleaning rate)
3. VIP Members can enjoy the benefit of having cleanings performed on a Saturday. ($60 value)
4. VIP Members will automatically be put into a raffle drawing each month to win free cleanings, gift cards, and extra discounts for their family and friends with up to 50% OFF future regularly priced cleanings, or keep the savings for yourself! (Family and friends, must live within 30 miles of our business address of 2414 N 112th lane, Avondale, AZ 85392 to participate in discounts and any offers.)
5. VIP Members can elect up to five friends and family members to add to their account to get extra discounts on cleanings throughout the year. Please only 1 discount per month/ per friend or family.Note: Family and friends, must live within 30 miles of our business address of 2414 N 112th lane, Avondale, AZ 85392 to participate in discounts and any offers.) ($480 Value)
6. VIP Members will have more flexibility in their cleaning schedule if a change needs to occur and more importantly, you will not be charged a late cancelation fee if you notify us by 4pm the day before your cleaning. ($480 Value based on 12 cancellation fees a year.)
7. Discounts on Event Cleanings~ Weddings, Birthday Parties, Anniversaries
8. Discounts on our Moving Clean Out/In Rates.
CUSTOMER REFERRAL PROGRAM
We will deduct $35.00 from your cleaning bill for each new person you refer. (One person per month)